general terms and conditions

Instructors and classes are subject to change without notice. Please visit the class schedule for updates.

You can take as many classes per day as you’d like, however the system only allows for up to 3 pending reservations at a time. All late cancel and no show policies apply to each reservation.

PLNK accepts all major debit and credit cards through the website or the PLNK Fitness app. Our studios do not accept cash or checks.

PLNK is not responsible for any bank or overdraft fees.

All sales (both classes and merchandise) are final. 

Classes are non-refundable, exchangeable or transferrable.

cancellations

No problem! We have a 12 hour cancellation policy. This means that you can cancel your class reservation up to 12 hours before the start of your class and the credit will be returned to your account for future use.

All reservations must be cancelled online or through the PLNK App. To cancel, login to your account, go to ‘Upcoming Reservations’ and select the class you need to cancel. From there you can click ‘Cancel Reservation’.

All no shows and late cancels will incur a fee.

For clients enrolled in the 4x, 8x, 12x memberships and for those using a package, all no shows and late cancels will also have the class credit deducted from the account as if you were there.

waitlist 

Add yourself! You typically get a spot. In order to do so, you must have class credits in your account. If a spot opens up you will be notified by email. Please note that if you have unsubscribed from our email lists you will not receive an email and it is up to the client to manually check the status of their reservation within the app.

You will automatically be added to the class roster if a spot becomes available up to two hours prior to class start time.

You can remove yourself from the waitlist at anytime without penalty.

Please note that all classes have a 12 hour cancellation policy. If you are added to a class from the waitlist and fail to remove yourself before this window, late cancel and no show policies will apply.

Get Spot in Studio

Select class times offer a Get Spot in Studio reservation option when the class is at capacity.

When booking with this reservation you'll show up to the studio and be on "standby" to claim any open spots from potential no shows.

This reservation follows the same cancellation and no show policies as a standard booking. 

running late

Please plan to arrive at least 5 minutes prior to the start of your scheduled class. If you are late your spot may be given to a standby/waitlisted client after 5 minutes of class and you may be charged for a late cancel.

For safety purposes, we ask that all new clients arrive at least 10 minutes prior to the start of class for a proper instructor introduction and Megaformer orientation. If you do not arrive early for an orientation you will not be permitted to enter the class. Safety first.

CREDIT PACKAGES

All credit packages activate date of purchase. Credit packages cannot be shared.

MEMBERSHIPS

Our Unlimited, 4x per month, 8x per month, and 12x per month memberships will be automatically renewed each month. Unused classes do not roll over. To change or cancel your membership, please email your home studio 10 days prior to the auto renewal date. Memberships cannot be changed or cancelled via phone, messages, or in studio. Monthly memberships can NOT be extended or put on hold. You can email your home studio here.

Photo/VIDEO

No tripods, microphones, or recording equipment are permitted in class.

PLNK Instructors have the permission to not allow any recordings to occur during their class.

Except with the express consent, in each case, of a PLNK instructor, the following are strictly prohibited in the PLNK studio: (i) the use of audio and visual recording devices, including cell phones, cameras or other recording devices, (ii) videotaping or taking pictures, and (iii) the use of any lighting, tripods or similar equipment. In the event that a member obtains consent of a PLNK instructor to any of the foregoing, the following conditions shall apply: (a) no member may use a mobile device to take photographs or videos if doing so presents a risk of injury to themselves or others, (b) no photographs or video may include anyone who has not given their prior permission to appear in such images, (c) such activity shall not cause any disruption to any other member, and volume shall be muted, and (d) no photographs or video may be used for any commercial purpose. Any dispute regarding the foregoing shall be resolved by a PLNK instructor, in his or her sole discretion. PLNK reserves the right to remove any person from the PLNK studios who violates this policy.